For freight forwarders
Freight Forwarders
Drown-proof the operations desk. Iris classifies and routes 30–50% of inbound emails fully automatically and triggers downstream workflows the moment a booking, pre-alert or exception arrives.
Indicative outcomes
ROI / FTE figures are indicative planning headlines based on logistics-industry benchmarks and Iris pilot behaviour. Final figures are calibrated against your own baseline during discovery and pilot.
| Metric | Indicative impact |
|---|---|
| Email handling time per agent per day | −35% to −50% |
| FTE released per 100-mailbox operations team | 8–14 FTE |
| First-response SLA breaches on routine enquiries | −60% to −80% |
| Misrouted email (wrong desk / wrong owner) | −70% or better |
| Time-to-first-update on shipment status | Minutes, not hours |
What forwarders use Iris for
- Booking & pre-alert ingestion straight into CargoWise (with Iris Operate)
- Carrier milestone vocabulary normalised across providers
- Exception escalation by lane, customer and SLA
- Customer-facing reply drafts in your house style — operator approves & sends
See it on your own freight email.
A 30-minute working session. We bring a sample taxonomy, you bring real anonymised email — we score it together.