Iris Operate
Mission Control: a single pane for every job, shipment, container and entry.
Everything in Iris Automate plus operational case management. Cases are stitched directly to the originating emails, the AI runs that triaged them and the workflow runs that progressed them — with milestones, exceptions and SLAs governed end-to-end.
Iris Operate replaces the patchwork of spreadsheets, shared inboxes and ageing job-tracking screens with a single operational case object. A case represents one real-world unit of work — a freight job, a shipment, a container, a customs entry — and ties together every email, document, classification, draft, approval and external-system call that touched it.
The milestone vocabulary is carrier-agnostic with an explicit happy-path; deviations become exceptions automatically. The exception engine raises, routes and escalates issues using configurable rules. SLAs are tracked in business hours per lane, not wall-clock — an arrival-notice SLA in Dover doesn’t apply over a UK bank-holiday weekend.
CargoWise integration ships out of the box: bi-directional Data Mapper templates for shipments, jobs and milestones, no bespoke code. The Evaluation Worker keeps risk and exception scoring fresh in the background so operator UIs stay responsive even when the stack is doing a lot of work.
Iris Operate includes SSO, SCIM, 7-year audit retention, 24×7 support and a 99.9% SLA. Deployments can be shared multi-tenant in EU/US or a dedicated single-tenant in EU, US or AU.
What’s included
Every Iris Operate subscription includes the capabilities below — no per-feature surcharges, no hidden enterprise edition.
Operational case management
Cases for jobs, shipments, containers and customs entries — one row per real-world unit of work, tied back to the originating email.
Milestone tracking
Carrier-agnostic milestone vocabulary with an explicit happy-path; deviations become exceptions automatically.
Exception engine + SLA monitoring
Configurable rules raise, route and escalate exceptions. SLAs are tracked in business hours per lane, not wall-clock.
CargoWise integration
Bi-directional Data Mapper templates for shipments, jobs and milestones. No bespoke code required.
Evaluation Worker
Background risk and exception scoring keeps Mission Control fresh without blocking operator UIs.
Executive dashboards
Live operational KPIs (volume, response time, exception rate, FTE released) with drill-down to source emails and runs.
Where Iris Operate fits
For operations leaders who want a single source of truth for every job, shipment, container or customs entry, with milestones, exceptions and SLAs governed end-to-end.
Iris Operate
Everything in Automate, plus Mission Control case management.
+ $1,500 / mo platform fee
Billed annually · min 10 mailboxes
- Mission Control: cases, jobs, shipments, containers, customs entries
- Milestone tracking + exception engine + SLA monitoring
- CargoWise integration & carrier milestone vocabulary
- Evaluation Worker for exception/risk scoring
- Executive dashboards & operational case linking
- SSO + SCIM included · unlimited seats · 7-year audit log
- 24×7 support · dedicated CSM · 99.9% SLA · dedicated tenant available
Iris Inbox
Email classification & routing for the operations desk.
Billed annually · min 3 mailboxes
- Microsoft 365, Google Workspace and Nylas onboarding
- Logistics-tuned classifier (booking, pre-alert, customs, exception, …)
- Reference extraction (MBL / HBL / AWB / container / PO)
- Internal-only workflows: route, label, auto-reply, notify
- Up to 5 active workflows · 5 AdminUI seats · 30-day audit log
Iris Automate
Everything in Inbox, plus the full agentic workflow engine.
Billed annually · min 5 mailboxes
- Full DAG workflow engine — 6 trigger types, 20+ actions, 15 templates
- Outbound webhooks & custom HTTP action endpoints
- DB query executor (read & write) — 5 tenant connections
- Inbound webhooks as workflow triggers
- Data Mapper (visual JSON/XML field mapping) · Connection Monitor
- Prompt registry, model selection, per-mailbox AI budgets
- Human-in-the-loop (HITL) approval gates · 1-year audit log
Ready to try Iris Operate?
Iris Operate is sold via guided onboarding so we can scope the right deployment, residency and integrations together.