The Iris Platform
Zero-touch email ops for freight, customs and shared services.
Iris classifies, routes and replies to every inbound email in real time, then triggers the workflows, integrations and case-management steps that follow — with one identity plane, one audit log and a single configuration surface.
- −35–50%
- Email handling time per agent
- 8–14 FTE
- Released per 100-mailbox team
- −70%
- Misrouted email
Indicative ROI headlines — calibrated against pilot data during discovery.
Trusted by operations teams across freight, customs and shared services
- Forwarder A
- Customs Broker B
- Shared Services C
- Logistics Group D
- NVOCC E
Why now
Operations is under simultaneous pressure on five fronts.
Iris is built to address them at once, with a single governance, identity and audit plane, delivered as a fully managed SaaS.
Email volume rising faster than headcount
Operations desks receive 80–200 inbound emails per agent per day, of which 30–50% are routine. Iris classifies, routes and replies in real time so people focus on exceptions.
Skilled operators are scarce
Customs brokers, ops coordinators and pricing analysts are hard to hire and expensive to train. Iris removes the routine load so each operator covers more.
Customers expect real-time SLAs
First-response targets of <30 minutes are now standard. Iris meets them automatically and surfaces exceptions before they breach.
Operational systems are fragmented
Mail, document stores, CargoWise, carrier portals and customer portals rarely share a unified case view. Iris stitches them together with one identity, one audit log, one config plane.
Three editions, one platform
Pick the smallest footprint that solves the problem.
Iris Inbox
Email classification & routing for the operations desk.
Billed annually · min 3 mailboxes
- Microsoft 365, Google Workspace and Nylas onboarding
- Logistics-tuned classifier (booking, pre-alert, customs, exception, …)
- Reference extraction (MBL / HBL / AWB / container / PO)
- Internal-only workflows: route, label, auto-reply, notify
- Up to 5 active workflows · 5 AdminUI seats · 30-day audit log
Iris Automate
Everything in Inbox, plus the full agentic workflow engine.
Billed annually · min 5 mailboxes
- Full DAG workflow engine — 6 trigger types, 20+ actions, 15 templates
- Outbound webhooks & custom HTTP action endpoints
- DB query executor (read & write) — 5 tenant connections
- Inbound webhooks as workflow triggers
- Data Mapper (visual JSON/XML field mapping) · Connection Monitor
- Prompt registry, model selection, per-mailbox AI budgets
- Human-in-the-loop (HITL) approval gates · 1-year audit log
Iris Operate
Everything in Automate, plus Mission Control case management.
+ $1,500 / mo platform fee
Billed annually · min 10 mailboxes
- Mission Control: cases, jobs, shipments, containers, customs entries
- Milestone tracking + exception engine + SLA monitoring
- CargoWise integration & carrier milestone vocabulary
- Evaluation Worker for exception/risk scoring
- Executive dashboards & operational case linking
- SSO + SCIM included · unlimited seats · 7-year audit log
- 24×7 support · dedicated CSM · 99.9% SLA · dedicated tenant available
How it fits together
One identity. One audit log. One configuration plane.
Iris ships seven tightly-integrated modules — Email Toolset, AI Module, Agentic Workflows, Agent Runtime, Mission Control, Data Mapper and Connection Monitor — sharing a single deployment pipeline and the same tenant isolation guarantees on every API call.
- Microsoft 365, Google Workspace and Nylas hosted-auth onboarding
- Provider-neutral AI with prompt versioning and per-mailbox budgets
- Workflow engine with 6 trigger types, 20+ actions, 15 templates
- Mission Control case management with CargoWise integration
- Semantic audit (mailbox.created, workflow.run.approved, …) end-to-end
Get started in minutes
Connect your first mailbox today.
Iris Inbox and Iris Automate include a 14-day free trial, no credit card required.